At Onforu, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Return Eligibility
- You may request a return within 30 days of receiving your order.
- Returns are accepted if the item you received is:
- Damaged or defective
- Not functioning properly
- Not the same as the product you ordered
- Items must be returned in their original condition, with all accessories included.
2. How to Request a Return
- To start a return, please contact our customer service team at 📧 sales@onforu.store.
- Please provide your order number, photos of the product (if damaged or defective), and a brief explanation of the issue.
- Our team will review your request and provide you with return instructions.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method.
- Refund processing time: within 5 business days after approval.
- Please note that depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
4. Restocking Fees
- We do not charge any restocking fees for returns.
5. Exchanges
- At this time, we do not offer direct exchanges.
- If you need a different item, please return your original order for a refund and place a new order separately.
6. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once used. Our customer service team will provide details based on your specific case.
7. Contact Us
If you have any questions about returns or refunds, please contact us at:
📧 Email: sales@onforu.store